Cancellations & Returns
As an independent, family run business, we pride ourselves on our first-class customer care and delivering high quality furniture for every room. We really hope you love your new purchase from us, but if you have a change of heart or in the unlikely event that you receive faulty goods, we have procedures in place to make your Solent Beds & Furniture experience as smooth as possible.
If you place an order at solentbeds.co.uk you can cancel it at any time prior to delivery and you will not be charged. If you have had a change of heart and would like to cancel, please inform us in writing by post or email. Our contact details can be found here.
Once we receive your request to cancel, we will issue a refund within 14 days.
Cancellations after delivery
If after you take delivery of your new furniture you decide not to keep it, you must notify us in writing within 14 days from the day you received the goods. You will then have a further 14 days to return the goods back to ourselves in the same condition that you received it; unused, ideally in the original packaging, and fully saleable. If you require our delivery team to collect your return, we charge a collection fee which will vary depending on the size of the item you wish to return.
Once your return reaches our warehouse, our team will inspect each item/s over to check for damage before issuing a full refund to the original payment method used, less the collection fee, if applicable. Please note, we will not be able to issue a full refund if the returned goods are damaged or used.
For health and hygiene reasons we are unable to offer refunds or exchanges on the following items, unless they are returned unused and unopened in their original packaging, faulty or not as described:
- Mattress toppers
- Mattress and pillow protectors
In store & online
Upon receiving delivery of your new furniture, our delivery team will ask you to check your goods over and sign that you are happy with the quality. In the unlikely event where you receive a damaged item, our customer service team are on hand to help.
If you happen to notice a fault with your goods after delivery, you must notify us within 30 days from the day you take delivery. In this instance we would advise you email firstname.lastname@example.org outlining the issue/s accompanied with a few photos clearly displaying the damage. This will allow our team to accurately assess the problem and inform you of the next steps.