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We know accidents happen. Having invested in your new furniture it is only natural that you will want to keep it looking like new for as long as possible. For peace of mind, we offer our customers the Staingard 5 Year Care Plan.

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What's covered?

Staingard insurance protects you against sudden and unforeseen household accidents from the moment your furniture is delivered to your home. From scuffs and scratches to spills and tears. It is important to note that this insurance does not cover damages that have been sustained over a period of time, multiple stains, lack of care or general wear and tear. All claims must be made within 7 days of the incident occurring.

STAINS:

tick.png  Bleach & Acids

tick.png  Cosmetics

tick.png  Shoe Polish

tick.png  Ink & Paints

tick.png  Caustics

tick.png  Corrosives

tick.png  Superglue

tick.png  Food & Drink

tick.png  Incontinence

tick.png  Newspaper / Denim Dyes

ACCIDENTAL DAMAGE:

tick.png  Rips

tick.png  Burns

tick.png  Scuffs

tick.png  Punctures

tick.png  Scratches

tick.png  Breakage, Dents or Chips

tick.png  Water, Liquid or Heat Marks

tick.png  Pet Damage

STRUCTURAL DEFECTS:

tick.png  Frame Warpage / Breakage

tick.png  Lifting / Peeling of Leather

tick.png  Zips, Castors or Buttons

tick.png  Metal Components

tick.png  Recliner Mechanisms

tick.png  5 Years Peace of Mind

tick.png  Original Value Replacements

tick.png  Professional Technicians

tick.png  No Excess Charges

EXCLUSIONS:

x.png  Commercial Use

x.png  Deliberate Damage

x.png  Abuse / Neglect

x.png  Removal of Odours

x.png  Wear & Tear

x.png  Natural Ageing of Leathers

x.png  Fading Fabrics

x.png  Accumulated Stains

x.png  Gradual Damage / Marks

 

Making a Claim

Whether you are buying a fabric or leather sofa, the care plan offers covers you against accidental damage which impact the appearance of your furniture. Stain removal and repairs will be taken care of at no extra cost and there is no limit to the number of claims within the 5 years*.

 

 

 

 

Step 1:

To make a claim about accidental damage to your furniture, simply call Staingard on 01244888658 or register your claim through their website.

 

 

 

 

 

 

 

 

Step 2:

Staingard will advise how to proceed, which usually includes sending a professional technician to your home to repair your furniture.

 

 

 

 

 

 

 

 

Step 3:

If the professional technician cannot repair your furniture upon their visit, Staingard will replace the damaged item at no extra cost to you.