COVID-19 UPDATE:

27th March 2020

 Following UK Government Guidelines and to play our part in helping overcome this virus, we are temporarily closed, this includes our showrooms and our delivery services.

However, we will endeavour to do whatever we can for key workers during this unprecedented time.  

Orders can still be placed online but please bear in mind they will be on extended lead times with our suppliers.

Thank you for your continued support and understanding.

 


 

 

COVID-19 UPDATE:

25th March 2020

Good morning,

After reviewing further directions and advice from the Government to help protect our NHS and those at risk, we have decided it’s best to temporarily pause our delivery service.

We understand this will be very frustrating for many of you, but we ask that you please bear with us whilst we play our part in helping overcome this virus. Once operations are able to resume, we will work hard to fulfil all customer orders at the earliest opportunity.

Our Customer Service team are working hard from home to give support and advice. If you have any queries regarding an existing order you can email customerservice@solentbeds.co.uk. We expect a high number of enquiries over the next few days which could result in a longer response time than usual. All other queries can be sent to sales@solentbeds.co.uk or you can get in contact through the online chat on our website or via our Facebook page.

The website team are also working from home to ensure our website can remain open during this period of uncertainty. This means there will be someone available to assist with your product queries and process your order. There will be someone available to chat to Monday to Friday between 9am – 5.30pm. Any messages received out of these hours will be answered as soon as possible.

We’d like to thank you again for your support and understanding during this difficult time.

Take care. We look forward to resuming normal operations when it is safe to do so.

Solent Beds & Furniture


 

 

COVID-19 UPDATE:

24th March 2020
 
To all our loyal customers,
 
Sadly, we have to announce that our showrooms are temporarily closed with immediate effect. We must adhere to the latest government guidelines and put the welfare of our customers and employees first and foremost.
 
Please be assured that we are still honouring all orders that are currently in our system and we endeavour to continue with our safe distant deliveries, should customers want us to do so. We will continue to keep in close contact with our suppliers to monitor their operations. Should they experience any disruptions we will inform any affected orders as quickly as possible.
 
Our office team are working remotely, to ensure our online store can remain open whilst our showroom doors are shut. We keep thousands of items in stock, including mattresses, beds, sofas and many other items of furniture. If needed, quick delivery of these items can be arranged.
 
If you have any questions or queries about anything please do not hesitate to contact us. Our online chat will continue to be monitored Monday to Friday between 9am – 5.30pm, alternatively you can contact us via our Facebook page or if you prefer you can email sales@solentbeds.co.uk.
 
As a company, we would like to offer a helping hand to the 1.5 million vulnerable people in the country who are having to self-isolate without a support network behind them. If there is anything we can do, please contact us through any of the channels above and we will do anything we can to help.
 
We’d like to thank everyone, including our customers and our staff, for their continued support and hard work at this unprecedented time.
 
Stay safe and look after each other – please remember to #stayhome.
 
Solent Beds & Furniture
 
 

 

 

COVID-19 Statement:

19th March 2020

In line with the current Coronavirus (COVID19) we have been reviewing our processes. We have yet to experience any interference and are open as normal with all aspects of the business operating as usual. We understand the situation is evolving rapidly and we would like to ensure to all our customers that we will do our upmost to keep you informed wherever possible.
 
There are currently no changes with our delivery service and we are aiming to get as many customer deliveries out in case the current situation prevents us from doing so. If you have any specific requirements in regards to how we deliver to you, please do not hesitate to contact us.
 
We are in constant talks with our freight services and suppliers, who are also operating as normal for the time being. Should this change we endeavour to inform our customers as quickly as possible.
 
As we continue to receive regular updates, we are holding daily discussions to review Government advice to ensure we are ready to make any necessary changes to protect our customers and our employees.
 
If you have any questions or queries, please do not hesitate to contact us on 01983 401070.
 
Take care and stay safe.
 
Solent Beds & Furniture.