Customer Care - FAQs

Our professional Delivery Team treat every piece of furniture as if it were their own. Their number one priority is to ensure you are 100% happy with the goods that you receive. In the rare event that your furniture arrives with signs of transit damage, there are a number of procedures that could take place. The first port of call will be to contact our Customer Service Team at the time of delivery who will be able to advise on the next steps.

If you ordered online and you notice a fault with your item within 14 days of delivery, please contact our Customer Service Team straight away on 01983 401070. After 14 days your options may vary depending on the nature of the fault and time you have had the item. We recommend sending photos where applicable to customerservice@solentbeds.co.uk – alternatively you can contact us on the Live Chat or ring 01983 401070.

Every single one of us at Solent Beds are passionate about providing the best customer experience. We pride ourselves on being able to provide a personal service. We want you to be 100% happy with your service from the moment you walk through our doors or land on our home page to the moment you receive your goods.

If we can provide you with any assistance, we will be more than happy to help. You can contact us via email sales@solentbeds.co.uk Live Chat or call 01983 401070 and we will go above and beyond to assist you.