DELIVERY  

  • You will only pay one delivery charge no matter how many items, per delivery.
  • All deliveries are carried out by the professional Solent Furniture Delivery Team.
  • Delivery Prices are for Isle of Wight addresses only. Deliveries to UK mainland areas are available and please contact us online or on 01983 401070 for a delivery quotation.

 

 

 

Standard Service

 

Delivered to a room of your choice only

Professional 2 man Solent Furniture Delivery Team

FREE on orders over £100

£10 for any order under £100

 

 

Special Service                               

  • Delivered to a room of your choice
  • Packaging removed and taken away
  • Assembly of divan beds and upholstery*
  • Professional 2 man Solent Furniture Delivery Team

 

£35 Per Delivery

* This does not apply to items classed as flat-pack/self-assembly

 

 

Free Store Pick Up

 

Available Mon - Fri from the Lake store. Weekends by prior agreement only (minimum of 2 days’ notice). When your goods are ready we will notify you that your order is ready for collection.

 

SERVICE REQUESTS

How do I report a quality problem?

If your products are found to be defective or damaged in any way at the time of delivery, it should be reported by our delivery team who will then communicate the details to our Customer Service Department.

If a defect is discovered after delivery, you must contact us by email within 3 days of the delivery or, in the event of a latent defect, within 3 days of the date upon which it is discovered.

We to deliver all our furniture in perfect condition, however sometimes things can go wrong. This is obviously very disappointing to both yourselves and us, if when you order has been unwrapped and the items are showing signs of transit damage.

  • If our drivers are still with you then they will call the customer service team and will take photos or the damage.
  • The customer service team will then explain the process moving forward and provide an estimated time allocated to the next stage of the process.
  • A customer service will be logged against your order and one of our customer service team members will be allocated to look after the issue.

If you have any questions regarding this or would like to discuss a new or ongoing issue please do not hesitate to contact us via email customerservice@solentbeds.co.uk or alternatively on 01983 401070